education & qualifications
Psychology Degree; option: social work.
I.P.S.A.Catholic University of Angers.
Marketing, Communication & Advertising (4th year).
State Diploma for medical visitors.
O.P.F, Le Mans.
State diploma for tourism technicians,
2006-2017 Head receptionnist ( HOTEL en poste *** Nice)
working toward the maximisation of Hotel sales, upselling hotel facilities and
maximising room sales by selling upgrades and walk-ins. Yield management
providing an excellent level of customer service on telephone and face to face
2006 Head receptionnist / Night auditor ( HOTEL HI **** Nice)
operating a busy Switchboard, Front Office computer system and Fax Machine
2004-2006 Senior receptionnist / Supervisor ( HOTEL DE BERNE ** Nice)
Recruiting and training receptionists.
Organising staff rota's and overseeing other Reception staff.
2003 Sales and operating agent ( CONTACT VOYAGES – Nice)
2002 Sales and operating agent ( EUROPCAR- Nice aéroport)
2001 Sales recruitment officer ( ADECCO EVENEMENTIEL-Paris 15è).
Visiting clients and prospecting, developing client loyalty.
Placing of hostesses, stewards, stand builders and dismounters, chauffeurs....
1999-2001 Supervisor ( BUDGET FRANCE-Paris- La Défense).
Management of a profit center and of a team of four people.
Prospecting new client companies.
Selection of applicants and interviews.
1996-1999 Sales and operating agent ( AVIS FRANCE- Nice airport).
Dealing with customer lawsuits and accident report.
Best French salesman for customer cards for several months.
1993 Marketing supervisor- Telemarketing. ( ABREVIATION-Le Mans).
Training and management of teleworkers.
Creation of selling-points and analysingstatistics.
Purchasing of prospective client files.
1992 Assistant marketing director. ( S2EA-Le Mans).
Job creation in a commercial information company.
Creation of a commercial and financial information telematic service.
1990 Commercial marketing service ( RSCG OUEST-Nantes).
Market study (canned food, mattresses, salmon...)
1989 Marketing management ( ETS THENIER-Angers).
Création of logo, graphic charts, catalogues, exhibition area and video for
a horticultural company.
1988 Human resources assistant ( RENAULT-Boulogne Billancourt).
Psychology and ability testing, re-cycling and hire, helping to create
companies and immigrant re-expatriation..
English: Fluent. Spanish: Read and written.
Russian: knowledge. Italian: in progress.
Travel, cinema, reading, ski, swimming....
non smoker, 1967/11/23, (49 years old) driving licence and vehicule.